QUESTIONS? WE HAVE ANSWERS
Frequently Asked Questions
1. What is a Celestial Print?
A Celestial Print is a unique, personalized image created from a sample of cremains, capturing the inner cosmic essence of your loved one or pet in a beautiful, artful representation.
2. What is Projection Jewelry?
Projection Jewelry integrates a celestial image into a wearable piece. Using our specialized process, we transform cremains into a luminous design that is embedded within a piece of jewelry, allowing you to carry their memory with you. By using the light on your phone or a small flashlight, you can project the Celestial Glimpse of your loved one onto a light surface. Alternatively, you may look through it with one eye to view the Glimpse.
3. How does the ordering process work?
Simply select your desired product (custom art or projection jewelry) and complete your order. We will then send you a Care Kit with instructions to capture a sample of cremains. Once received, we create your celestial image and work with our manufacturing partner to produce your custom piece.
4. What is included in the Care Kit?
Our Care Kit provides all the necessary tools and clear instructions to safely collect a small sample of cremains, ensuring a respectful and secure process to capture the unique essence of your loved one or pet. When you receive your Care Kit, you will find the following: Postage paid return bubble mailer, small cremains collection scoop, collection jar with lid, small zip-lock bag to keep your cremains secure during transit, and instructions card.
5. How long does it take to receive my custom piece?
Production and delivery typically take between 2-4 weeks from the time we receive your cremains sample, depending on the complexity of the piece and current production schedules.
6. Is the process safe and respectful?
Absolutely. At Glimpse, we handle every sample with the utmost care and respect, ensuring that the process honors your loved one or pet while creating a timeless tribute to their legacy.
7. Can I choose a digital file option instead of a physical piece?
Yes! Our Digital File-Only Option allows you to receive high-resolution digital images of the celestial tribute, giving you the flexibility to print or share the image as you wish.
8. Who can I contact if I have more questions?
Our dedicated Care Team is here to help. If you have any additional questions or need further assistance, please feel free to reach out to us through our contact page or via email.
9. What if the product I want or Celestial Glass Print size isn't offered in your shop?
If you don't see the exact product or print size you're looking for, please reach out to us. We work with a variety of trusted partners who offer a wide range of installations, including custom commercial and digital options. Let us know your specific requirements, and we'll do our best to create a tailored solution that meets your vision.
We hope these answers help, and we're here to guide you every step of the way on your journey to creating a luminous tribute.